It is with deep sadness and sincere regret that we inform you of the closure of the InoTime New York facility.
We will stop accepting orders as of 3pm EST Wednesday, April 17, 2019 and permanently cease operations on Thursday, April 18, 2019.
It is our upmost priority to communicate this decision in a timely and efficient manner as we are aware of the impact this will have on your business and your patients ability to purchase premium product in a same day or next day manner.
InoTime New York was meant to be the front runner of a new standard in speed and quality in the ophthalmic laboratory industry. It was designed to offer the independent ECP a competitive advantage over the big box stores. Unfortunately, due to high operating costs and a small market penetration we found ourselves faced with the harsh reality that the current business model is not sustainable. That being said, we are extremely proud of all that we have accomplished with your support in these past 2 years. Your belief in the service and products took us farther than any of us could have imagined.
As a statement of our appreciation, a one-time 30% discount will be applied to your final statement to offset any potential cost you may have with future patient satisfaction redos.
We greatly value your relationship and we could not be more thankful to you, the ECPs, who have believed in and supported our company and wish you all the best in your future endeavors.
With Warmest Regards,
InoTime New York